Privacy Policy

Ensuring Your Privacy at Afeeme, we prioritize safeguarding your personal details while providing you with the latest in fashion. Our commitment to our customers means securing your data at all costs. Navigating the realm of data security can be complex, so we're here to simplify it and shed light on how your personal information is handled.

How We Collect Your Information Your interactions with our brand generate most of the information we collect. Whether you're browsing, making purchases, or setting up an account, you provide us with various personal details. This includes your name, email address, delivery address, phone number, payment information, and preferences.

Device Information We also gather device-specific details such as the model, operating system, unique identifiers, and mobile network information when you access our services.

Logging Information When you use our website or services, certain information is automatically collected and stored in our server logs. This may include search queries, IP address, device information, and timestamps of your requests.

Location Information We may use your IP address or device location services to determine your approximate location, ensuring a tailored shopping experience with accurate pricing, delivery options, and address details.

Local Device Storage Information may be stored locally on your device using browser web storage and application data caches to enhance your shopping experience.

Cookies & Similar Technologies We collaborate with third-party service providers who utilize various technologies, including cookies, to gather and store information about your interactions with our services. These cookies fall into four main groups: Functionality, Preference, Analytics, and Targeting/Advertising cookies.

Delivery Information Your address and contact details are used to ensure timely delivery of your purchases. We may share relevant information with our trusted courier partners to keep you updated on your order's progress.

Marketing Communications With your consent, we use the information provided to keep you informed about our latest news and offers via email, text, or traditional mail. You can manage your marketing preferences or opt out at any time.

Payment Processing When making purchases, we use your card and address details to process transactions securely through third-party payment processors. If you choose to save your card details for future use, we employ secure storage methods to protect your information.

Fraud Prevention We utilize data to prevent fraud and malicious activity, including monitoring IP addresses, device information, and address data to safeguard our customers and services.

Purchase History & Saved Items We analyze your purchase history, wish list, and saved items to personalize your shopping experience and suggest relevant products.

Logging In via Third-Party Services You can log into your account using third-party services like Facebook, simplifying the login process and enhancing security.

Customer Service Communications with our customer service team are recorded to assist with resolving issues efficiently and improving our service quality.

User Experience We use cookie information and other technologies to tailor the user experience, providing relevant content and improving service quality.

Advertising We employ various advertising technologies to deliver targeted adverts and promotions, utilizing information about your preferences and interactions with our services.

Sharing Information We prioritize the protection of customer data and only share relevant information with trusted third parties involved in providing our services. These may include payment processors, service providers, and social media sites.

Data Processing Outside the EEA Third parties processing customer data outside the EEA must adhere to privacy frameworks such as EU-US and Swiss-US Privacy Shield to ensure data protection standards are met.

Retention of Information We retain your personal information as long as necessary to provide services, meet legal requirements, and resolve disputes. Certain data may be retained even after account closure for legal or regulatory purposes.

Opting Out of Marketing Messages You can opt out of receiving marketing messages at any time by updating your account settings, clicking the unsubscribe link, or contacting our customer services team.

Your Rights You have the right to be informed, access, correct, and request the deletion of your personal information. You can also request data portability and lodge complaints with data protection regulators.

Contact Us Our Customer Care team is here to address any questions or concerns you may have regarding your privacy. Feel free to reach out to us via our contact page.

By using Afeeme's website or services, you consent to the use of cookies and acknowledge that disabling them may affect your user experience. Further information about cookies can be found on the ICO website.